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SafeHaven Support –
Terms & Conditions

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Effective Date: August 20, 2025

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Welcome to SafeHaven Solutions. By using our services, you agree to the following terms. Please read them carefully.

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1. Services Provided

SafeHaven Solutions offers family concierge services to support individuals navigating the court, incarceration, and re-entry process. Our services include, but are not limited to:

  • Court date reminders and scheduling assistance.

  • Paperwork preparation and task tracking.

  • Commissary and phone account support.

  • Visitation coordination.

  • Family communication updates.

  • Re-entry preparation and resource referrals.

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SafeHaven Solutions is not a law firm and does not provide legal representation or legal advice.

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2. Eligibility

By using our services, you confirm that you are:

  • At least 18 years old, or have the consent of a parent/guardian.

  • Authorized to share case-related information with us.

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3. Payments & Billing

  • Payment is required in advance for all subscription plans (Basic, Standard, Premium).

  • Services automatically renew each month unless canceled.

  • Payments are processed securely through third-party providers (e.g., Stripe, PayPal).

  • All sales are final. Refunds are only issued in cases of billing errors.

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4. Client Responsibilities

You agree to:

  • Provide accurate and up-to-date information.

  • Notify us promptly of any changes to court dates, inmate status, or contact information.

  • Use our services in compliance with all applicable laws.

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Failure to provide accurate information may limit our ability to deliver services effectively.

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5. Confidentiality

We maintain strict confidentiality of all information shared with us. However, you acknowledge that no system is 100% secure, and SafeHaven Solutions cannot guarantee absolute protection against unauthorized access.

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6. Limitations of Service

  • SafeHaven Solutions is not responsible for missed deadlines, denied visitation requests, or other outcomes outside of our control.

  • We do not guarantee legal outcomes or release dates.

  • Transportation coordination refers to arranging third-party services (e.g., ride-shares, transport providers) and does not include personally providing rides.

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7. Liability Disclaimer

SafeHaven Solutions is not liable for:

  • Court penalties, legal fees, or fines incurred by the client.

  • Errors caused by inaccurate or incomplete information provided by the client.

  • Issues resulting from third-party providers (e.g., payment processors, transportation services).

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Our services are intended to support families, not replace professional legal or financial counsel.

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8. Termination

We reserve the right to suspend or terminate services if:

  • Payments are not received on time.

  • A client engages in abusive or unlawful behavior.

  • There is misuse of the service.

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Clients may cancel services at any time, with cancellation effective at the end of the billing cycle.

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9. Governing Law

These Terms are governed by the laws of the State of Wisconsin.

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