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SafeHaven Support – Privacy Policy

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Effective Date: August 20, 2025

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At SafeHaven Solutions, your privacy is our top priority. We are committed to protecting the personal and sensitive information of the families we serve. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure.

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1. Information We Collect

We may collect the following types of information when you use our services or communicate with us:

  • Personal details (name, phone number, email address).

  • Case-related information provided voluntarily (court dates, inmate ID numbers, visitation approvals, etc.).

  • Payment information (processed securely through third-party providers like Stripe or PayPal).

  • Communication records (texts, calls, emails with our team).

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We only collect information necessary to provide our services.

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2. How We Use Your Information

We use your information to:

  • Provide and manage your selected services (court reminders, paperwork assistance, incarceration support, etc.).

  • Communicate updates, deadlines, or important reminders.

  • Process payments and manage billing.

  • Improve our services and user experience.

  • Comply with legal obligations.

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We will never sell, rent, or share your information with unrelated third parties.

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3. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. All sensitive payment information is handled by third-party payment processors and not stored directly by us.

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4. Confidentiality

We understand that families trust us with sensitive legal and personal details. All staff, contractors, and virtual assistants are required to sign confidentiality agreements and handle data responsibly.

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5. Third-Party Services

Our services may rely on trusted third-party providers (e.g., Stripe for payment processing, scheduling apps for reminders). These providers have their own privacy policies, which we encourage you to review.

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6. Your Rights

You may request to:

  • Access, update, or correct your personal information.

  • Cancel services and request that your information be deleted (except where retention is required by law).

  • Opt out of non-essential communications.

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7. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.

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